Privacy policy.

Who we are

Grizzly Home Inspections (“we”, “us”) is a home inspection company based in Centennial, CO. This policy covers www.grizzlyhomeinspection.com and the services on it. Questions or requests: nhorton@grizzlyhomeinspection.com or (720) 666-2459.

The short version

• We collect what you choose to send us (forms, chat, booking) plus basic, aggregate website analytics.
• We use it to answer you, schedule and perform your inspection, and improve the site.
• We do not sell your personal information, and we do not use it for targeted advertising.
• A few service providers help us run the site; they are listed below.

What we collect and why

Contact form

Your name, phone number, email (optional), whether you are a buyer, homeowner, property manager or agent, the service you are interested in, the property address or town, and your message. We use it to reply and to arrange your inspection. It is sent to us by email.

Chat assistant

The chat on this site is an AI assistant, not a person. What you type, and the page you are on, are sent to our AI provider to generate a reply. We do not keep a copy of the conversation on our servers. If you ask for us to contact you and agree to the consent message in the chat, your name, contact details, request and a transcript of that chat are emailed to us. Your network address is used briefly to limit abuse and is not stored. Please do not share sensitive information in the chat.

Online booking

Booking is handled by Spectora, our inspection scheduling and reporting software, shown inside our booking page. Information you enter there (contact details, property details, services, agent details and payment, where applicable) goes to Spectora and to us so we can schedule the inspection and deliver your report. Spectora’s own privacy policy applies to that service.

Calls, texts and email

If you call, text or email us, we receive your number or address and your message, and use them to help you. We contact you about your inspection by the method you chose. Message and data rates may apply to texts. We do not send marketing texts; tell us to stop any time and we will.

Website analytics

We use Google Analytics 4 to understand how the site is used: pages viewed, how you arrived (for example a search engine), approximate location (city level), device and browser type, scrolling, clicks on outbound links, and whether a form was sent. It uses first-party cookies (named _ga and _ga_*). We use these reports in aggregate; we do not use them to identify you. Google signals and advertising features are not turned on.

Your choice: if your browser sends a Global Privacy Control signal, Google Analytics is turned off for you automatically. You can also block cookies in your browser or use Google’s opt-out add-on.

Google reviews

Our reviews and rating are loaded from our public Google Business Profile. The reviewer names, photos and text are Google’s and the reviewers’; reviewer photos load from Google’s servers, which means Google receives your browser’s request for them.

Blog

Articles at /blog are published for us by our content partner, SEO Web Boss, on this same web address. If you use a form on a blog page, your name, email, phone and message are sent to SEO Web Boss’s systems and passed to us so we can reply. Blog pages may ask for your consent to cookies; they set a cookie (swb_consent) to remember your choice and, only if you agree, one (swb_attr) that records how you arrived (for example the campaign link you clicked).

Technical information

Like any website, our hosting and network providers process technical data (network address, browser type, pages requested, time) to deliver pages, keep the site secure and diagnose problems. These logs are kept for a short period.

Who helps us run the site

We share information only with service providers that process it on our behalf, for the purposes above:

• Vercel: website hosting and delivery.
• Cloudflare: domain name service and network security.
• Resend: delivers form and chat emails to us.
• Anthropic: the AI model behind the chat assistant.
• Google: Google Analytics, our Google Business Profile reviews, and our business email.
• Spectora: inspection scheduling, agreements, payments and reports.
• SEO Web Boss: our blog and its forms.

We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or reorganization of the business. We do not sell personal information or share it for cross-context behavioral advertising.

How long we keep it

Messages and inspection records are kept as long as we need them to serve you and to meet legal, insurance and tax obligations. Google Analytics event data is kept for two months; aggregate reports longer. Chat conversations are not stored by us unless you choose to have them sent to us.

Your choices and rights

You can ask us to tell you what personal information we have about you, correct it, delete it, or give you a copy, and you can opt out of any sale, targeted advertising or profiling (we do none of these). Colorado residents have these rights under the Colorado Privacy Act where it applies. To make a request, email nhorton@grizzlyhomeinspection.com or call (720) 666-2459; we will verify the request and respond within 45 days. If we decline, you can appeal by replying to our answer, and we will respond to the appeal within 60 days. If you are not satisfied, you can contact the Colorado Attorney General.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Security

The site is served over HTTPS, and access to the services above is limited to people who need it. No method of transmission or storage is completely secure, so please do not send sensitive information such as financial account numbers through forms or chat.

Changes

We will update this page when our practices change and change the effective date above. Significant changes will be noted here.

Contact

Grizzly Home Inspections, Centennial, CO 80122. nhorton@grizzlyhomeinspection.com · (720) 666-2459